For change to be implemented successfully it needs to be co-ordinated across the entire business system. The POPIT (or four-view) model provides details of the key aspects that should be considered in managing changes within any business system:
For change to be implemented successfully it needs to be co-ordinated across the entire business system. The POPIT (or four-view) model provides details of the key aspects that should be considered in managing changes within any business system:
People:
Staff need to have the right skills and motivation to carry out the tasks. They need to understand tasks and their roles within the organisation. Staff need to be developed to support business changes and resistance to change has to be managed and overcome. This will involve understanding and sometimes shifting the organisational culture.
Organisation:
Success must be organised. Job roles need to be clearly defined and understood, lines of command and communication need to be effective, the organisational structure needs to support the organisational strategy, there needs to be flexibility in changing environments and bureaucracy needs to be kept to a minimum. Organisational support will be an important link between the other elements of the business system.
Processes:
These must be well defined, efficient, documented and understood. Those of high strategic importance and complexity should have undergone process improvement. Opportunities for improvement in other areas must have been explored in order to maximise efficiency and support the organisational strategy.
IT:
IT needs to support the changes that are taking place within the system. It needs to provide the relevant information at the point that it is needed. IT can replace some manual tasks and improve the efficiency of others. IT may facilitate organisational changes; process changes and staff development and it therefore binds all of the other elements together. IT must be exploited in order to maximise business benefits.
